25Live FAQs

CollegeNET's 25Live is Iona University's central source for all non-academic event reservations and room bookings. Built on the latest web technologies and data sharing capabilities, 25Live enables authorized users to view event information and request the use of space from any computer or mobile device with internet capability.

You may access 25Live here. You will log in through Iona's Single Sign-On (SSO). NOTE: A training session is required before an account is granted access to use the system. Please use this form to request a training session.

25Live can be accessed by all faculty, staff and administrators once their account is granted access after a training session.

It is mandatory to use 25Live as it is the only acceptable and recognized method for scheduling events and reserving resources on campus. Using 25Live is a very efficient way of finding an available space for your event. The system is set up to include a full inventory of available spaces of all types – meeting, performance, worship, grounds, etc. Not only is an inventory available but the system keeps track of availability of those spaces easily allowing you to find a space that is currently available in real time.

You must contact the Security Office. Contact information for the Security office can be found here.

Yes. Certain spaces allow for multiple layouts of furniture. After you have added a space to your request, you will notice a column for 'Layout.' If the space offers different layouts, choose from the drop-down for each space instance. You can include your setup instructions in the 'Special Instructions' field as well.

After submitting your request, it is highly recommended to reach out to the space (and resource) owner(s) to work through your special instructions. This is especially true for high-profile events or those with complicated setup instructions. You can do this directly within 25Live by using the 'Email' function.

Once you have submitted your event via the Event Form, find your event and click on it. You will be brought to a details screen. Under the 'More Actions...' drop-down menu, choose the 'Email Event Details' option.

On the ensuing pop-up screen, you can tick the option for 'Anyone with Assignment Tasks' and compose your message. When you hit send, you will receive a copy of the correspondence as will everyone involved with spaces/resources you have selected as part of your event request. The resultant message will also include a link to the event in 25Live for easy access.

See the previous FAQ item 'Can I request to have a room setup in a particular way, such as a Banquet layout?'

You can request audio/visual equipment right within 25Live. The section for Event Resources allows you to search for all available equipment (and/or technicians) which can be requested. Simply search for your resource by name using three or four characters at most.

Resources are filled by the resource ‘owner’. There are currently three owners: Facilities, Infotech, and StudUnion (for resources specifically in the LaPenta Student Union building). You can always search by these terms to see which resources are available for each group.

All food and beverage services are coordinated by Chartwells. You can learn more about Chartwells offerings here.

All requests are displayed on the 25Live calendar and availability grid (within the 25Live application) immediately upon submission of the Event Form. When an event is submitted, it is initially a tentative event and others may request the same space and resource(s). The event is not "approved/assigned" until the space owner reviews the request and either approves or denies it.

If your event has been approved and has been tagged to appear on one or more public calendars on the university's site, please allow upwards of 20 minutes for the calendar feed(s) to update. Calendar feeds are not updated in real-time.

You can cancel an event at any time. Simply follow the instructions for 'Canceling an Event' in the 25Live Help section.

There is a designated “Space Owner” for each location who determines whether a request is granted or denied. The list of 25Live Contacts can be found here.

Requests may be submitted anytime with a minimum lead time of one week prior to the event.

You have the ability to edit your requests in 25Live. Any changes to spaces and resources should be made with care and should you require any last-minute changes (anything within seven days), be sure to contact the individual space and/or resource owner(s) and notify them of your updated needs. Note: changing the date/time of your event will release the space (and resources, if applicable) and re-start the approval process, even if the change in time is a mere minute.

Open the 'Editing an Event Request' item in the 25Live Help section for more information.

You will receive an email notification from the system when your space request has been assigned. You can always check on the status of your space and/or resource requests in 25Live by finding your event and clicking on it to view the 'Occurrences' tab. Under the 'Event Occurrences' area, you can see your space (and resource) requests and whether the requests are '... awaiting approval' or not.

24-48 hrs. is the general guideline insofar as turnaround time for space/resource owner(s) to act on requests in the system.

Users will find occasion to reach out to space and/or resource owners about their event. This is especially true with high profile events and/or complicated event setups. Or should a user need to follow-up if their request hasn't been assigned or denied in a timely manner.

In such circumstances, it is highly recommended to reach out to the space (and resource) owner(s). You can do this directly within 25Live by using the 'Email' function.

Find your event and click on it. You will be brought to a details screen for your event. Under the 'More Actions...' drop-down menu, choose the 'Email Event Details' option. On the ensuing pop-up screen, you can tick the option to send your message to 'Anyone with Assignment Tasks' and compose your message. When you hit send, you will receive a copy of the correspondence as will everyone involved with spaces/resources you have selected. The resultant message will also include a link to the event in 25Live for easy access.

25Live has a built-in Help page that you can access by clicking on the "Help" button in the top-right of your desktop screen.

Run into a problem that we haven't answered? Fill out our help form here and we will get back to you.