Grievance Procedures

Students whose request for a specific accommodation¹ through the Accessibility Services Office has been denied, may file a complaint by completing the Appeals Process outlined below.

The Appeals Process is as follows:

1. Within 15 (working) days of being informed that the accommodation request¹ has been denied or upon realizing that the accommodation is not effective, file a request for reconsideration to the Director of Accessibility Services, Daneshea Palmer at Dpalmer@Iona.edu. All original documentation, including the original request, will be reviewed for reconsideration.
2. If a student is dissatisfied with the outcome of the request for reconsideration, the student may submit a formal appeal. The appeal should identify the specific accommodations requested and denied, a statement regarding why the accommodation is reasonable and necessary, and any new relevant supporting documentation from a licensed medical or mental health professional.
3. Within 15 (working) days of receiving an appeal², the Director of Accessibility Services will:
   1. Request a follow-up meeting with the student to discuss the accommodation request denial and review newly submitted documentation.
   2. Render decision within five (5) working days from the follow-up meeting.

If a student is still dissatisfied with the outcome of the appeal, the student may submit a formal appeal to the Provost. Appeals to the Provost must be submitted by email to Tmulligan@iona.edu within 15 (working) days of receiving the decision from the Director of Accessibility Services. The Provost or the Provost’s designee may request a follow-up meeting with the student as a part of the decision-making process. The Provost or the Provost’s designee will issue a written decision on the appeal within 15 (working) days or as soon thereafter as practical. The determination is final and cannot be appealed within the University.

1. Academic or Housing Accommodations.

2. The formal grievance should be provided in written form and include all relevant information to substantiate your claim. This may also include additional, new substantive documentation to support the need for the specific accommodation in question.
For further information please contact the Director of Accessibility Services at Dpalmer@Iona.edu.